Our philosophy is to invest in technology where it will offer real benefits or efficiency gains to our clients. We offer:
- ESAMobile smartphone app for data collection.
- Integrated end-to-end data management systems (incorporating sample and survey design, data validation and reporting).
- Best in class online mystery shopping reporting platform.
Our panel of mystery shoppers numbers over 15,000, covering the whole of the UK and Ireland. Additionally we work with selected fieldwork partners to conduct fieldwork in over 200 countries for our clients.
100% of mystery shopping reports are verified by our in house Data Quality team prior to being made available for reporting.
ESA Retail has a highly experienced team of client service and operations executives and every client is provided with an account team and nominated client manager.
Our online reporting platform offers both pre-built report formats and customisable solutions to meet the needs of all client requirements.
ESA Retail is the UK representative of IMSA, the International Mystery Shopping Alliance, providing access to a network of experienced mystery shopping partners across the globe.